Viehworld's customer support team is ready to help you.

There might be an update! Just check the app store for updates. If there is none: Please uninstall the app once and reinstall it. If it still does not work: CONTACT THE SUPPORT (Tel-nr/email) and be sure to specify phone model. We will take a look at it!

No. Currently we only have a free version of this app. Of course, since development incurs costs, we rely on advertisements in the app.

Yes. Just do it in your phone's settings.

The duration of the auction can be specified by the seller. A good guideline for the auction duration is 10-15 days.

Yes, technically it is possible, however we are still waiting for an official release of the HI Tier.

When logging in via HIT, viehworld only receives the information whether you are a farmer or not. All other data is entered by the user.

When accessing the app, simply click on Account-> Gear icon on the top right -> and then click on "Change Password" at the very bottom.

NoteThis is only possible with an email login. If you have forgotten your AMA/HIT password, you must change it on the AMA/HIT page.

Yes, just click on "Report user". We will do the rest.

Yes, this is possible. Please contact the support. We will clarify this. Seller and with rising bidder will then be contacted by us.

Please contact the support! We will settle the matter for you.

Please check the permissions for the viehworld app in the settings of your phone. In most cases, the camera is deactivated here. If the problem cannot be solved this way, please contact our support with your phone model.

Yes, simply enter the desired price for the animal in the "Buy it now" field when creating an ad.

No unfortunately at the current time not yet, because we have not yet received access from the breeding associations. Please just make a screenshot of the breeding data app and upload it at RDV (pictures).

No problem! Take the pictures with your normal camera on your phone. Later, when you are in the apartment building (with wifi), you can create the ad. Just upload the pictures via the gallery of your phone.

This is possible. Please just send pictures with the corresponding auction number to our support. We will do it for you.

Please contact our support. We will implement this as soon as possible.

The buyer sees address, email address and phone number. Conversely, the seller also sees the same data.

Yes, please click on your "Account" --> "my auction", select the ad you want to change and then click on the pencil (right under the pictures) to make your changes. If you have any questions, please contact the support.

Normally, a submitted bid is valid. However, there are certainly circumstances in which it is necessary to cancel. Please contact our support here.

Yes. Just click on: Filter -> Set Filter -> Apply
"Discover" > Select Animal Species > "Filter" (Distance can be found at the very bottom) > Apply

Please contact our support team! We will settle the matter for you.

Yes you can. You just have to follow the current veterinary regulations for importing live animals.

Yes there is a chat function. Just click on "Send message" in the detail view of the ad.

During an ongoing auction, only the zip code where the animal is located is displayed.
After a successful sale, buyer and seller are connected and they can discuss further steps and details.

Simply click on the zip code in the detailed view of the ad. Google Maps will show you the way.

After a successful sale, the app shows a message. The commission can be paid directly in the app. You can find all open invoices under Account -> My invoices. Here you can also pay them with all common payment methods.

No. The payment of the determined maximum price is agreed directly between the seller and the buyer.

The same regulations apply as for the private sale of animals. After the animal has been inspected or the buyer gives a final commitment, the seller issues a livestock traffic certificate and the invoice.